Studio Terra Consulting Pty Ltd (“Studio Terra”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.

 

1. Information We Collect

We may collect personal information such as:

• Name, business name, and contact details (phone, email, address).

• Project and property details relevant to assessments and compliance.

• Payment information when invoices are processed.

• Information you provide when completing forms, making enquiries, or subscribing to updates.

We may also collect non-identifiable information automatically via our website (e.g. IP address, browser type, usage data).

 

2. How We Use Your Information

We use your information to:

• Provide sustainability consulting services and deliver compliance reports (e.g., BASIX, NatHERS, Section J).

• Communicate with you about your project or enquiry.

• Manage billing, accounts, and client records.

• Improve our services, website functionality, and client experience.

• Comply with legal and regulatory requirements.

 

3. Disclosure of Information

We do not sell your personal information. We may share information with:

• Consultants, contractors, and service providers engaged to assist with your project.

• Regulatory bodies or government agencies when required for compliance (e.g., BASIX lodgement).

• Third-party platforms we use for business operations (e.g., accounting software, secure document storage), subject to confidentiality and data protection obligations.

 

4. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely using encrypted systems and restricted access protocols.

 

5. Data Retention

We retain personal information only as long as necessary to fulfil project requirements, comply with legal obligations, and maintain records of our services. When information is no longer required, it is securely deleted or de-identified.

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6. Your Rights

You may:

• Request access to the personal information we hold about you.

• Ask us to correct inaccuracies or update your details.

• Withdraw consent for direct marketing communications at any time.

Requests can be made via the contact details below.

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7. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve user experience and collect analytics. You can control or disable cookies through your browser settings, but some site features may not function as intended.

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8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

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9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business practices or legislation. Updates will be published on our website with the effective date noted.

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10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

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(02) 4927 5476

hello@studioterra.com.au

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PO Box 32

NEW LAMBTON  NSW  2305

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